Use a documented support case when you need follow-up, a resolution trail, or an email acknowledgement. WhatsApp can still be used for quick questions, but this is the reliable route for issues that need tracking.
Ask about delivery areas, plant selection, stock, wholesale, gifting, or anything else you need clarified before you buy.
Use this when an order is delayed, incorrect, damaged, or a plant arrives unwell and you need a documented resolution path.
Tell us what felt strong, what felt weak, and what should improve across the storefront, delivery, or care experience.